New Seoul Hotel Accommodation Guide

Article 1 Application of these terms

1. Accommodation contracts and related contracts entered into by the Hotel are governed by these terms. Matters not provided for herein are governed by laws or customary practice. 2. Notwithstanding the preceding paragraph, the Hotel may agree to special arrangements insofar as they do not conflict with the purpose of these terms, laws or customary practice.

Article 2 Refusal of accommodation

The Hotel may refuse accommodation in the following cases: 1. The application does not comply with these terms. 2. No rooms are available because the Hotel is fully booked. 3. The prospective guest is considered likely to act in violation of accommodation-related laws, public order or good morals. 4. The prospective guest is clearly considered to have a contagious disease. 5. A special burden is requested in connection with the stay. 6. The prospective guest is considered to be carrying a pet or dangerous drugs or chemicals. 7. Accommodation is impossible due to a natural disaster, equipment failure or other unavoidable circumstances. 8. Accommodation is considered impermissible under the laws of the Republic of Korea or other applicable provisions.

Article 3 Information to be provided

When receiving an application before the date of stay (an accommodation reservation application), the Hotel may set a deadline and request the following information: 1. The guest’s name, sex and nationality. 2. Other information the Hotel considers necessary.

Article 4 Reservation payments and deposits

1. When accepting a reservation application, the Hotel may request a reservation payment up to the amount of the accommodation charge. 2. For walk-in registration without a prior reservation, the Hotel may request a deposit of up to 1.5 times the accommodation charge. Any remaining balance will be refunded at check-out.

Article 5 Reservation cancellations and changes

1. To maintain trust with guests and the smooth handling of reservations, the Hotel charges the following cancellation fees when all or part of a reservation is cancelled. 2. No cancellation fee is charged for adverse weather, natural disasters or similar circumstances substantiated by official reports or equivalent evidence. 1) Individual reservations (1) Cancellation is free before 00:00 three days before arrival. (2) Cancellation on the day before check-in: one night’s room charge. (3) Cancellation after 00:00 on the arrival date: the full reservation amount (100%). (4) No-show or failure to check in after booking: the full reservation amount (100%), non-refundable. (5) Promotional reservations: the full reservation amount (100%); no refunds or changes. 2) Group guests (1) Cancellation after the reservation is completed: 10% of the total amount. (2) Cancellation 30 days before the stay: 20% of the total amount. (3) Cancellation 15 days before the stay: 50% of the total amount. (4) Cancellation 7 days before the stay: 70% of the total amount. (5) Cancellation 3 days before the stay: 100% of the total amount. (6) A group reservation must specify a means of payment when completed, by paying a deposit or providing payment card details. The Hotel may cancel the reservation at its discretion if this information is not provided. 4. A prospective guest who has not arrived by 12:00 noon on the scheduled arrival date without contacting the Hotel is considered a no-show. 5. However, no cancellation fee is charged if the no-show is considered to result from a train, flight or other public transport service failing to arrive or being delayed, or another cause not attributable to the guest.

Article 6 Cancellation by the Hotel

1. Unless otherwise specified, the Hotel may cancel a reservation in the following cases: 1) Any of the circumstances in Article 2, items 3 through 8, is considered to apply. 2) Information requested under Article 3 is not provided by the deadline. 3) A deposit requested under Article 4 is not paid by the deadline. 2. When cancelling under the preceding paragraph, the Hotel will charge a cancellation fee or, if a reservation payment has been received, refund it after deducting the cancellation fee.

Article 7 Guest registration

On the day of arrival, guests must register the following at the Hotel’s front desk: 1) The information specified in Article 3, item 1. 2) For foreign nationals, passport number and date of entry into the country. 3) For Korean nationals, date of birth. 4) Current address. 5) Departure date and time. 6) Other information the Hotel considers necessary.

Article 8 Check-in and check-out times

1. Check-in begins at 15:00. 2. Check-out is by 11:00. 3. Notwithstanding the preceding provisions, the following additional charges apply for late check-out: 1) After 11:00 until 16:00: 50% of the room charge for one night. 2) After 16:00: the full room charge for one night.

Article 9 Operating hours

1. Ma Chérie: 07:00–22:00. 2. Breakfast: 07:00–09:30 (last entry 09:00). 3. Housekeeping: 08:00–16:30. 4. Business center: 24 hours.

Article 10 Payment of charges

1. Please pay in cash, by credit card or with a coupon at the Hotel’s cashier at departure or when requested by the Hotel. 2. Once a guest has begun using a room, choosing not to stay without prior notice will be treated as a stay and the accommodation charge will apply.

Article 11 Compliance with house rules

Guests must comply with the house rules established by the Hotel and displayed on the premises.

Article 12 Refusal to extend a stay

The Hotel may refuse to extend a stay, including during the period already accepted, in the following cases: 1) Any of the circumstances in Article 2, items 3 through 8, is considered to apply. 2) The guest violates the house rules.

Article 13 Responsibility for accommodation

1. The Hotel’s responsibility for a guest’s stay begins when the guest registers at reception or is shown to the room, whichever occurs first, and ends when the guest vacates the room to depart. 2. The Hotel is not responsible for accidents arising from a guest’s failure to comply with the house rules displayed on the premises. 3. If the Hotel cannot provide a room for a reason attributable to the Hotel, it will arrange other accommodation on equivalent or similar terms, except where this is difficult due to a natural disaster or other reason.

Article 14 House rules

For guests’ safety and comfort, the Hotel establishes the following house rules under Article 11. Failure to comply may result in refusal of accommodation or use of Hotel facilities under Article 12, and the guest may be held responsible. Please take particular care to observe them. 1. Do not use open flames, heating or cooking appliances, or other electrical heating devices in guest rooms. 2. Do not smoke in guest rooms. 3. Do not bring the following into the Hotel: 1) Pets such as dogs, cats or birds. 2) Combustible or flammable hazardous materials. 3) Items that emit odors. 4) Other items whose possession is prohibited by law. 4. Do not disturb other guests by shouting, urinating outside designated facilities, gambling or similar conduct. 5. Do not distribute promotional materials inside the Hotel. 6. Bringing food and beverages into the Hotel is prohibited. 7. Lost property is kept for the statutory period of 6–24 months, depending on the item. 8. Please keep furniture in guest rooms in its designated position. 9. Do not use guest rooms for purposes other than accommodation. 10. Do not photograph designated areas without the Hotel’s prior permission.

Emergency exits

An emergency exit map is posted on the inside of the guest room door. Please familiarize yourself with it during your stay. Do not use elevators in an emergency.