FAQ

City Hall Station (Lines 1 & 2), Exit 4, and Gwanghwamun Station (Line 5), Exit 5 — both about a 3-minute walk away.

Take Airport Bus No. 6701 to the Press Center stop, or take the Airport Railroad (AREX) to Seoul Station and transfer to Subway Line 1 to City Hall Station.From City Hall Station, use Exit 4.

Check-in is from 3:00 PM; check-out is by 11:00 AM.

Yes to both. Once your reservation is confirmed, we can hold your luggage before check-in, and the front desk will also store it after check-out (same day only).

Yes, every room at New Seoul Hotel is non-smoking.

Breakfast options: 1st floor, MA CHÉRIE: Morning Set / American Breakfast Set / Eggs Benedict Set 2nd floor breakfast hall: 07:00–09:30, semi-buffet, last entry 09:00※ Hours and menu are subject to change.

A limited number of cribs are available free of charge. Please request one in advance when booking — availability isn't guaranteed.

The hotel doesn't have its own parking lot. If you're driving, please use a nearby paid lot; contact the hotel for details.

Please check your specific rate's cancellation policy. Inquiries:reservation@neseoulhotel.co.kr | +82 2-3701-0520

Yes, as long as rooms are still available.

Yes — call the reservations desk at 02-3701-0520.

Yes, for bookings of 5 rooms or more. Contact the group reservations manager at 02-3701-0524 for details.

Rates depend on your dates and room availability — call 02-3701-0520 to ask.

Available offers vary by season and timing — call 02-3701-0520 for current options.

Yes, just let us know when booking. We'll do our best to accommodate it, though it can't be guaranteed.

A credit card is required to guarantee the reservation; details are provided at booking.

City Hall Station (Lines 1 & 2), Exit 4, and Gwanghwamun Station (Line 5), Exit 5 — both about a 3-minute walk away.

Take Line 1 one stop to City Hall Station, then walk about 3 minutes from Exit 4.Alternatively, you can book an airport transfer in advance through Klook: https://www.klook.com/en-US/airport-transfers/

A few options: Taxi Airport Bus No. 6701 to the Press Center stop Airport Railroad to Seoul Station, then Line 1 to City Hall Station, Exit 4

Taxi or Subway Line 5 to Gwanghwamun Station (Exit 5, about 5-minute walk).

Yes — the Press Center stop for Bus No. 6701 is about a minute's walk from the hotel.

If you need help, just ask at the front desk and staff will call one for you.

Search "New Seoul Hotel," or enter "16 Sejong-daero 22-gil, Jung-gu, Seoul."

Yes, about 10 minutes on foot.

About a 10-minute walk from the hotel.

Take bus 162, 173, 201, or 506 — about 15 minutes, depending on traffic.

Yes, about a 2-minute walk from the hotel.

Ask at the front desk and we'll check availability for you.

The hotel doesn't have its own parking lot. If you're driving, please use a nearby paid lot; contact the hotel for details.

Check-in is from 3:00 PM; check-out is by 11:00 AM.

Early check-in may be possible depending on room availability that day, and may come with an extra charge. Ask the front desk on arrival day.

Yes — the front desk is staffed 24 hours a day.

Not strictly, since the front desk is open 24/7, but letting us know in advance helps us confirm your reservation smoothly.

Possibly, depending on room availability that day, with an extra charge depending on how late — up to 3:00 PM at the latest. Ask the front desk for details.

Yes, once your reservation is confirmed, we're happy to store it.

Yes, at the front desk, for the same day.

Korean guests: a resident registration card or driver's license. Foreign guests: a passport or alien registration card.

Yes — just let the hotel know the actual guest's details in advance, and have that guest bring the reservation voucher.

We take a credit card number and expiration date as a guarantee. If you can't provide a card, a cash deposit of 150,000 KRW is required instead.

Usually, yes — we'll check in with your passport. We may also ask for your reservation voucher if we can't confirm the booking otherwise.

Window size and presence vary by room type. If a window matters to you, check the room type before booking or ask the hotel.

Yes, just ask when booking — we'll try to accommodate it, though it's not guaranteed.

Yes, every room is non-smoking.

No, there's no designated smoking area in the hotel.

Rooms have a refrigerator; there's no minibar.

Yes, fresh bottled water is provided daily based on the room's maximum occupancy.

Yes, every room has one.

Yes, free Wi-Fi is available in every room.

If you need one, request it when booking and we'll try to assign a room that has it.

Yes, by logging into your own account — just remember to log out afterward to protect your information.

We don't rent these out, but you can buy one from the vending machine near the front desk.

This varies by room type and floor. If a bathtub matters to you, ask before booking.

Yes, every room has one.

Yes, all are provided in the bathroom.

No. Under current regulations, disposable toiletries can no longer be provided for free. You'll find them for purchase at the vending machine near the front desk.

No. Under current regulations, disposable amenities like razors and combs can no longer be provided for free.

Yes, in every room.

Yes.

Yes, just ask the front desk and we'll send them up.

Yes — request one from the front desk.

Breakfast options: 1st floor, MA CHÉRIE: Morning Set / American Breakfast Set / Eggs Benedict Set 2nd floor breakfast hall: 07:00–09:30, semi-buffet, last entry 09:00※ Hours and menu are subject to change.

Yes — pay directly at Ma Chérie for the 1st-floor option, or at the front desk for the 2nd-floor breakfast hall.

Ma Chérie (1st floor) is à la carte; the 2nd-floor breakfast hall is semi-buffet.

For more details, please contact the hotel directly.

Yes, the bakery café Ma Chérie on the 1st floor.

Yes — place your own order and pick it up at the delivery pickup zone by the Ma Chérie entrance. Delivery drivers can't come up to guest rooms.

Yes, in front of the front desk.

No, the hotel doesn't have one.

Yes, on the 16th floor. Machines take credit card payment only.

Yes — fill out the laundry checklist in your room's drawer and submit it by 8:30 AM as instructed. Ask the front desk for details.

Yes, in the lobby on the 1st floor.

Yes, just ask at the front desk.

Yes, as long as the package clearly shows your check-in date and name (limit: fewer than 3 packages).

Umbrellas are available for purchase, but rental service is not offered.

Yes, just ask.

Yes, on request.

Yes, any time between 9:00 AM and 3:00 PM, though it may shift slightly depending on that day's schedule.

We recommend the Premier Family Suite rooms (1–6). Availability depends on your dates.

No extra beds, but a limited number of free cribs are available — request one in advance when booking.

Yes, from the front desk (for use within the hotel only).

A convenience store and pharmacy are about a minute's walk away. For currency exchange, use the WOW Pass machine by the front desk.

Yes — ask us for recommendations, or book tours and attraction tickets through our partner Klook: https://affiliate.klook.com/sl/G53hRhH